Anees ur Rehman

Cultivated strong supplier and vendor relationships, promptly resolving issues to ensure uninterrupted supply chain operations and product availability.

Optimized inventory levels by meticulously monitoring daily stock and preparing accurate inbound/outbound reports in Excel, minimizing stock discrepancies.

Ensured data integrity by managing product uploads via CSV and manual entries with high accuracy, enhancing the reliability and completeness of the online catalog.

Supervised the entire order fulfillment cycle, from booking to shipment tracking, improving delivery efficiency and customer satisfaction.

Coordinated logistics with key courier partners (Tray Speed, Call Courier, Postex), ensuring timely and cost-effective product delivery.

Managed product returns and reversals with thorough documentation, streamlining reverse logistics processes and maintaining precise records.

Managed multi-channel customer inquiries via calls, WhatsApp, email, and social media, ensuring timely and professional responses while maintaining high satisfaction.

Reduced order cancellations through meticulous order confirmation calls and verification of customer details, enhancing operational accuracy.

Streamlined dispatch operations by coordinating effectively with warehouse and operations teams, ensuring timely packing and shipment of daily orders.

Generated critical shipping documentation, including labels, airway bills (AWBs), and tracking numbers, through various courier portals for seamless logistics.

Resolved complex dispatch-related queries, providing timely tracking updates and solutions for delivery delays or failed attempts, significantly improving customer trust and experience.

Managed end-to-end post-delivery processes, including returns, reversals, and re-dispatches, ensuring accurate system updates and minimizing discrepancies.

Enhanced customer satisfaction by providing timely, high-quality support across multiple channels, efficiently managing returns and exchanges.

Prevented stockouts and overstocking by accurately monitoring inventory levels and coordinating timely replenishment, optimizing stock availability.

Led and mentored customer service and fulfillment teams, improving performance standards and fostering a collaborative, high-efficiency work environment.

Utilized data analysis to evaluate sales trends and customer feedback, optimizing product listings and workflows to significantly enhance the overall shopping experience.

Maintained and updated e-commerce platform content (product info, pricing, promotions) with 99% accuracy, enhancing online customer experience and sales.

Drove operational excellence by efficiently resolving issues and streamlining processes, ensuring accurate product and inventory updates for an improved customer experience.

Efficiently managed a high volume of inbound customer calls, resolving diverse network-related inquiries and issues with a professional approach.

Diagnosed and resolved complex technical problems (network connectivity, account management, service plans) via phone, ensuring timely and effective solutions for customers.

Provided comprehensive information on network services, plans, and promotions, empowering customers to make informed decisions and enhancing service adoption.

Maintained precise call logs and documentation in the CRM system, ensuring accurate and current customer records for enhanced service continuity.

Fostered positive customer engagement by actively listening and demonstrating commitment to issue resolution, significantly improving customer satisfaction scores.

Consistently exceeded performance targets for call handling time, issue resolution rates, and customer satisfaction, contributing directly to team success.

Trained and led a crew, ensuring strict compliance with operational standards and procedures to maintain efficiency and quality.

Oversaw daily restaurant operations, including inventory management and cleanliness standards, ensuring smooth service delivery.

Delivered excellent customer service, proactively resolving inquiries and complaints to ensure a positive dining experience for patrons.

Maintained rigorous food quality standards and ensured full compliance with health and safety regulations, safeguarding customer well-being.

Supported financial operations by managing cash registers, processing transactions, and handling daily deposits with accuracy.